THESE TERMS AND CONDITIONS OF STORAGE TOGETHER WITH OTHER FORMS, POLICIES AND DOCUMENTS REFERRED TO, ARE THE TERMS ON WHICH THE SERVICES WILL BE PROVIDED. THESE TERMS AND CONDITIONS WILL APPLY TO THE STORAGE SERVICES MADE AVAILABLE BY VINT-TRO AND SPECIFIED ON THIS FORM AS THE SERVICES TO BE PERFORMED BY VINTTRO.
The services are provided by Vint-tro Limited (VINTTRO), a private limited company registered in England and Wales with company number 12728106 and registered office at 80 Compair Crescent, Ipswich, Suffolk, IP2 0EH.
VINTTRO provides short and long-term storage and care of vehicles in the United Kingdom.
By accessing our website (www.vinttro.co.uk) or visiting the car storage facility. The customer or representative (You) are under no obligation to accept the services.
When undertaking vehicle storage with VINTTRO, You enter into an agreement and accept these terms and conditions and must comply with them at all times.
If You do not agree to these Terms & Conditions You must not use our service. VINTTRO may revise the Terms & Conditions from time to time by amending and posting a new version of these Terms & Conditions or any of our policies online. You are responsible for checking the Terms & Conditions and for any changes made.
Where VINTTRO has entered into a contractual arrangement with You in respect of vehicle storage services, VINTTRO will take reasonable steps to notify You of any changes to the Terms & Conditions and your continued use of the service will denote your acceptance of the updated Terms & Conditions.
By accessing the services you confirm that You will comply with these Terms & Conditions;
2.1 Legal Ownership or Authority
You confirm that You are the legal owner of the vehicle or You can provide proof that You have the authority to act on behalf of the legal owner of the vehicle.
2.2 Issues or Requests
You shall before the presentation of the vehicle for storage inform VINTTRO, in writing, of any special requests required due to the particular nature of the vehicle, giving precise details and specifying all precautions necessary. You should pay particular attention to conditions 10 and 11 Insurance and Limitation of Liability.
2.3 Minimum Age
No one under the age of 18 years of age is permitted to enter into a contractual arrangement with Vint-tro. By using the VINTTRO services, You confirm that You are 18 years of age or over.
2.4 Agency or Partnership
These Terms & Conditions do not create or intend to create any agency, partnership, joint venture, or any other such relationship between You and VINTTRO.
2.5 Assign Rights and Obligations
VINTTRO may assign or transfer its rights and obligations under these Terms & Conditions without your prior consent, provided such assignment or transfer is on the same or equivalent terms to the relevant party. If any of the provisions of these Terms & Conditions are held to be invalid, void, or unenforceable, the remaining provisions will remain in full force and effect.
2.6 Dangerous or Explosive Articles
When the vehicle is presented for storage, no explosive or dangerous articles may be deposited in the vehicle and the vehicle shall be in such condition so as not to cause damage or injury or the likelihood of damage or injury to the VINTTRO storage facility, to any other vehicles or any VINTTRO employees, contractors or workers and you agree to indemnify VINTTRO against any loss or damage it may suffer as a result of a breach of this term and you agree to pay all costs and expenses incurred together with VINTTRO’s reasonable charges, for dealing with the breach and its consequences.
2.7 Prescribed Service
Whilst every effort will be made to give your vehicle the prescribed service on the due day, Vint-tro reserves the right to be flexible regarding the operation of the service.
2.8 General
These Terms & Conditions are governed by the Laws of England. If You have a dispute please contact VINTTRO before taking any action and we will try to resolve issues with You; however, if VINTTRO and You cannot do so then you agree the courts of England will have jurisdiction to settle any dispute or claim arising under these Terms & Conditions.
By accepting VINTTRO’s quote You are agreeing to these Terms & Conditions.
3.1 Personal Data
You agree to the collection and use of your personal data in accordance with the privacy policy that can be viewed on our website (Privacy Policy). We recommend that You read these carefully as well as checking these Terms & Conditions regularly to review any updated versions.
3.2 Maintaining Contact Details
You are responsible for keeping your contact details up to date and to notify VINTTRO of any changes to your address or contact information.
All communications sent to You in connection with this agreement shall be deemed to be properly given if sent by email to the last email address You provided to VINTTRO.
If You wish to change your contact details You must notify VINTTRO in writing. You must not consider the change to have taken place until such time as You have received acknowledgement and confirmation from VINTTRO that their systems have been updated.
You must provide all ownership documentation and other such documentation as is requested by VINTTRO before the presentation of the vehicle for storage.
VINTTRO will not store your vehicle unless it has:
5.1 Notice to Agree a Delivery Date and Time
VINTTRO requires a minimum of 48 hours notice to make arrangements for a delivery, unless otherwise agreed.
VINTTRO will agree on a delivery date and time with You, only when it has received all the storage documentation and details, listed in condition 4.
5.2 Status and Condition on Site Form
When the vehicle arrives on site:
VINTTRO will inspect and take images of the vehicle, record any existing damage and condition details; including the mileage and fuel levels.
You need to review and sign the Status and Condition On Site Form to confirm acceptance of the information recorded by VINTTRO or highlight and agree with VINTTRO to any amendments before You leave the storage site.
If in the unlikely event no agreement on the Status and Condition of the vehicle can be reached, VINTTRO will be unable to store the vehicle and will reimburse any storage fee(s) that have been paid by You.
5.3 Failure to Sign Condition on Site Form
If You or your representative fail to sign the Status and Condition On Site Form before You or your representative leave the storage site. VINTTRO will highlight that the form has not been signed by You and will date, time and sign on your behalf so there is a record on file.
In such circumstances You accept that the information on the Status and Condition On Site Form is complete and accurate. VINTTRO accepts no responsibility, liability or costs for any damage or variances identified other than shown on the completed Status and Condition On site Form. This information will then be used as the basis to compare to the Status and Condition Off Site Form.
5.4 Delivery by Another Party
You must advise VINTTRO in writing if someone other than You is going to deliver the vehicle to the Vint-tro Storage Site. You need to confirm the following:
Or
6.1 Termination and Automatic renewal
VINTTRO may terminate, discontinue or change all or any part of its service offering, without notice. VINTTRO will not be liable to You if for any reason VINTTRO’s service offering is no longer available for any period.
VINTTRO may at any time require You to remove any vehicle upon 28 days’ notice in writing. If You fail to remove the vehicle from the custody or control of VINTTRO after 28 days. VINTTRO may, at its sole discretion, remove the vehicle from the secured storage facility and place it at any other location, whether protected from the elements or otherwise and charge you £10 per day until such time as You have collected the vehicle.
Unless otherwise agreed You must provide VINTTRO with a minimum of 48 hours notice that you wish to remove a vehicle from storage or cancel your agreement.
The agreement will renew automatically on the 1st of each calendar month and will continue to be in force until such time as notice has been issued by You in writing and this has been acknowledged by VINTTRO.
Once notice has been acknowledged. VINTTRO will agree on a date and time for collection or the date a Retention space has been cancelled.
6.2 Moving Vehicles
VINTTRO reserves the right to move the vehicle by driving or otherwise as VINTTRO deem necessary or appropriate. VINTTRO further reserves the right to move any vehicle to any other location in the event that the storage facility has to be closed either permanently or temporarily, as deemed appropriate by VINTTRO.
6.3 Forced Entry to Vehicles
VINTTRO reserves the right to forcefully enter a vehicle in such a manner as it deems necessary, without being liable for damage caused to facilitate the exercise of the rights conferred in the above paragraph, or to abate any nuisance caused by the vehicle.
7.1 Notice to Collect a Vehicle.
Provided that You have paid all sums due to VINTTRO, You shall give VINTTRO a minimum of 48 hours notice of your intention to remove any vehicle from the premises, whose removal may only take place during normal working hours of 9 am to 5 pm or otherwise by agreement with us.
7.2 Cancellation of Agreed Collection Date and Time
If You are delayed or need to reschedule the agreed collection date and time You must inform Vint-tro, so VINTTRO can agree a new date or time. If You fail to notify VINTTRO and do not turn up within 1 hour of the agreed time and date Vint-tro reserves the right to charge a Cancellation Fee of £50 and charge You £10 per day while the vehicle remains on site.
7.3 Status and Condition Off Site Form
On collection You will be required to inspect the vehicle, check mileage, fuel and sign a Status and Condition Off Site Form. You are responsible for highlighting any differences compared to the Status and Condition On Site Form before your vehicle(s) leaves the storage site.
7.4 Failure to Sign Status and Condition Off Site Form
If You or your representative fail to sign the Status and Condition Off Site Form before the vehicle leaves the storage site. VINTTRO will document that the form has not been signed and will date, time and sign so that we have a record of the vehicle leaving our site.
In such circumstances You accept that the information on the Status and Condition Off Site Form is complete and accurate. VINTTRO accepts no responsibility, liability or costs for any damage or variances identified other than shown on the completed Status and Condition Off Site Form.
7.5 Collection by Another Party
You must provide VINTTRO with written authority prior to collection, confirming:
Or
7.6 Vehicle Sale
You will notify VINTTRO within 48 hrs of the vehicle(s) sale. You will pay any outstanding charges up to and including the agreed collection date with VINTTRO. The vehicle will not be released until all changes have been paid in full by You.
Unless otherwise agreed by VINTTRO and as its sole discretion You must collect your vehicle(s) within 7 days of the vehicle being sold. Where the vehicle(s) remains on site after 7 days You will be charged £10 per day until the vehicle is no longer on site.
Should the new owner wish to use the storage services. They will need to sign a new agreement with VINTTRO. Until such time as a new agreement is in place or the vehicle is no longer on site, You will be responsible for the vehicle and pay any charges that are incurred.
You may instruct VINTTRO to carry out additional services on your vehicle from time to time. These include but are not limited to:
If you wish to find out about all the services we offer, please speak with one of our team or go to our website: www.vinttro.co.uk
9.1 Minimum Storage Period
The minimum storage period is one calendar month or an agreed set amount of days agreed by VINTTRO and You.
9.2 Invoicing and Payment
Storage charges will be invoiced on the 1st working day of each calendar month and will cover the full calendar month, other than detailed in condition 9.3 The Initial Storage Month.
All storage fees must be settled in advance unless expressly agreed otherwise in writing by VINTTRO. Storage charges do not include the cost of any carriage of a vehicle to or from storage. Payment is to be made by direct debit unless otherwise agreed by VINTTRO.
9.3 Initial Storage Month
If your vehicle comes on site other than the 1st of a calendar month you will be charged a pro-rata amount until the end of that calendar month. All subsequent months you will pay for the full calendar month in advance. These charges are non refundable.
Example: If a vehicle is due to come onsite on the 10th of the month, nine days will be subtracted from the full calendar monthly charge.
E.g: If the full monthly charge is £200 for the month of July, nine days will be subtracted from 31 days = 22 days.
22 days x £6.56 per day will be charged or £144.32 for the pro rata calendar month..
9.4 Extensions to the Initial Storage Period.
Any extensions of the agreed initial or subsequent storage period will be on the same conditions as these, subject to any adjustment of charges or notice of a change to these Terms & Conditions. Subject to the minimum term, the initial storage may be such a term as agreed by VINTTRO and You.
9.5 - Notice to Increase Storage Charges
VINTTRO may increase storage charges from time to time by providing You 21 days notice.
9.6 Failure to Pay Storage Charges
If You fail to make a payment due to VINTTRO or fail to pay by the due date, without limiting any other remedy, VINTTRO may have under these Terms & Conditions. You shall pay interest on the overdue amount at the rate of 4% per annum above the Bank of England’s base rate. Such interest will accrue daily from the due date until the overdue amount has been paid in full.
9.7 Interest and Lien
You shall pay the interest together with the overdue amount. You agree to grant VINTTRO a particular lien on the vehicle / goods being stored, as well as a general lien permitting us to retain the vehicle and any other goods stored by You as security for payment of all sums claimed by VINTTRO.
If You fail to pay any outstanding sums due to VINTTRO, including but not limited to any unpaid storage charges and / or interest due on any overdue payment. VINTTRO may, without prejudice to its other rights and remedies, issue you with a final notice for payment of outstanding sums due, together with notification that in the event of your continued failure to settle any outstanding sums within 28 days of receipt of such final notice, VINTTRO may sell your vehicle.
If VINTTRO proceeds with the sale of your vehicle, the proceeds of sale shall be used to cover the unpaid debt including any costs incurred in the sale of the vehicle and costs of enforcement. After all outstanding sums due to VINTTRO have been settled, any surplus proceeds of the sale will be paid to You.
9.8 Removal to Another Site
If You fail to make payment within 28 days from the date that the sums fall due, VINTTRO may, at its sole discretion, remove the vehicle from the secured storage facility and place it at any other location, whether protected from the elements or otherwise.
9.9 Access to Vehicle
VINTTRO may refuse to deliver or grant You access to the vehicle unless all outstanding charges have been paid in full.
10.1 Your Vehicle Insurance
You are responsible for maintaining your own vehicle Insurance cover up to its full market value at all times when your vehicle is in storage with VINTTRO.
10.2 VINTTRO Insurance
VINTTRO maintains a policy of insurance on the vehicles in its storage but in the event of a claim and with exceptions to the clause’s within Limitation and Liability. VINTTRO will only be liable up to the vehicle's market value as determined by its Insurer. This limit will change over time and VINTTRO is under no obligation to notify any customer of such change.
10.3 Vehicle Valuation for insurance
VINTTRO provides comprehensive insurance cover for the storage locations and the vehicles on site.
Our Insurers require that we provide an initial Estimated Vehicle Value and to update them on significant changes that may occur.
VINTTRO will ask You to provide your Estimated Vehicle Value on your initial enquiry prior to any vehicle coming on Site. VINTTRO will also undertake its own review and advise You if there are any significant variance between the two values. You will be required to confirm the value you wish VINTTRO to use. This will be shared with VINTTRO’s insurers and will be used to determine the price VINTTRO will charge you for storage.
Once a vehicle is on site, we are required by our Insurers to provide them with a monthly declaration as to the value of the vehicles VINTTRO has on site.
It is your responsibility to advise VINTTRO of any changes to the value of your vehicle. If VINTTRO receives no notification prior to the 1st of the Calendar month. You will be deemed to have confirmed the Estimated Vehicle Value has not changed. In such circumstances VINTTRO will use the last Estimated Vehicle Value you agreed and share this with its Insurers.
If you are unsure if the Estimated Vehicle Value has changed since the vehicle came on site. VINTTRO can can provide the following options to help You:
VINTTRO will only be held liable for any loss caused by its negligence, or that of its own employees. VINTTRO shall not be under any obligation to You for any loss or damage suffered as a result of force majeure or as a result of matters outside the reasonable control of VINTTRO.
In the event of any damage or loss being alleged by You, the onus of proof shall be on You to show that such damage or loss has been caused by VINTTRO. The Status and Condition On Site and Off Site Forms and conditions for delivery and collection will apply. Any damage not identified and highlighted before the vehicle leaves the storage site and which is not recorded and shown as a variance on the Status and Condition Off Site Form will be deemed to be waived by You.
VINTTRO shall have no responsibility for damage or loss caused by any defects, mechanical, electrical, or otherwise, relating to your vehicle and shall be under no duty to You, either to act on or report on any defects that might be present whether noticeable or not. You shall hold VINTTRO indemnified against any loss or liability whatsoever or howsoever arising out of damage caused by such defects on your vehicle.
