We help insurance organisations, brokers and intermediaries transform and improve customer and employee experience.

We focus on process efficiency and cost containment to future proof claims service delivery and proposition offering.

We do this by advising on claims strategy, transformation and claims management to improve business performance, which results in delivery of best in class claims service and proposition.

We are claims professionals, leaders and performance coach experts with a proven track record of operating at a senior level with over 30 years experience and know-how across the claims value chain in the Lloyds, broker and general insurance market.

We can deliver a unique solution particularly within the motor insurance claims sector. We help our clients build structures, enhance their portfolio performance and increase customer satisfaction through improved claims handling, resulting in reduced cycle times.

If you are considering outsourcing to an existing motor claims company or require help and guidance on setting up your own solution, then we are here to help and offer professional advice through our consultancy services offering.

With a strong focus on customer/employee experience, efficiency, cost containment, quality and regulatory compliance. We have extensive experience of claims leadership across multi-site departments and regions handling attritional, high value and complex claims for multiple P&C classes of business and product lines.

We have significant experience of leading large high-profile transformation and innovation programmes as a Business Visionary and Product Owner. 

Using our strong stakeholder management experience and working with C-suite level executives, we can help enhance your business performance by leveraging our extensive knowledge, networks and holistic insight and knowledge of the insurance industry.

By assessing your current pressure points, demands and priorities we will help design and deliver strategic change through innovation and best practice improvement opportunities.

Improving individual and team capacity and confidence resulting in improvement of business performance, delivery of outstanding results, talent management and creation of a high-performance culture.

Acting as Claims Advocate we can provide expert guidance to any size claims organisations creating trusted and collaborative relationships and strategic partnerships.

Enhancing business development through strategy insights, best practice improvement opportunities and innovation sprint delivery proposals.