CLAIMS AND ACCIDENT MANAGEMENT
With many years of experience working alongside corporate insurers, Lloyd’s syndicates, brokers, and intermediaries, we bring proven expertise and deep industry knowledge to every partnership.
Our end-to-end claims and accident management solution covers everything from routine attritional claims to high-value, complex losses, including litigation support. Backed by a nationwide network of over 200 approved bodyshops, we’re equipped to manage all your repair and engineering needs seamlessly under one roof.
Leveraging the latest in insurtech, our innovative claims management platform delivers efficient, high-quality service across the full claims lifecycle. This ensures a consistently smooth and professional customer journey while safeguarding the integrity of your claims portfolio.
Whatever your needs, we’ll work with you to build a tailored, white-label claims solution that aligns with your brand values and complements your business culture and lifestyle.
If you would like to find out more about the way we can help with all your claims and accident management requirements click the "Request A Call / Quote" button above, fill in our short form and our team will be in touch.
THOUGHTS ABOUT CLAIMS MANAGEMENT
While many claims organisations possess strong technical expertise, they often encounter operational challenges in day-to-day handling. These issues frequently stem from outdated legacy systems, overly complex claims processes and a lack of clear role definition and strategic direction. This inefficiency creates space for agile start-ups to enter the market and disrupt the status quo.
Thanks to the rapid deployment of insurtech and digital platforms, these start-ups can move quickly. However, they often lack the deep insurance expertise and commercial insight required to build a robust, scalable claims operation.
The debate between insourcing and outsourcing claims handling remains a key consideration for insurers, MGAs, brokers, and self-insured entities alike.
Some organisations choose to outsource their claims function from the beginning to ensure scalability and cost control. Others start with an in-house model, only to find that as volumes grow and complexity increases, outsourcing becomes a strategic necessity to maintain service quality and operational efficiency.
We’ve worked with several MGAs who chose to insource their claims operations from day one, resulting in greater control, brand alignment, and confidence in the delivery of their claims service. By keeping claims handling in-house, they were able to embed their brand values directly into the customer experience.
When it comes to insourcing versus outsourcing, we remain supportive of both approaches, each has its place depending on your strategic objectives and operational needs.
One important financial consideration is that outsourcing typically means you only pay for the service when a claim is made. In contrast, insourcing involves fixed costs regardless of claim volume. This distinction is just one of several factors worth evaluating when making such a critical decision.
The term "claims handling" is often used broadly and can mean different things to different organisations. To help clarify your thinking, here are a few key questions to consider:
CLAIMS MANAGEMENT. QUESTIONS TO CONSIDER
Are you considering insourcing your entire claims handling service?
Would you prefer to fully outsource your claims function?
Or are you looking to outsource only specific elements of your claims process?
If you're exploring a partial outsourcing model, it’s important to define which areas and workflows would benefit most. Below are some key components to consider:
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First Notification of Loss (FNOL)
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Repair networks
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Engineering / Loss adjusting (desktop or field-based)
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Uninsured Loss Recovery (ULR) and Insurer Loss Recovery (ILR)
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Defendant claims handling
Among these, FNOL, repair networks and engineering/loss adjusting are the most commonly outsourced services. However, whatever your requirements may be, we’re here to support you. We can even recommend service providers that align closely with your underwriting approach and brand values.
Other important considerations include Delegated Authority arrangements and their VAT implications, the management of high-value or catastrophic claims and your approach to litigation.
Whether you're seeking general advice, a focused consultation, or a more in-depth review of your current claims handling strategy, we’d be happy to assist. Please get in touch at info@vinttro.co.uk.